Pre-Christmas season 2024: Important information for Parcelshops

What important data to know?

Date	Days of the week	Event	Operations and Customer Center
23.12.2024	Monday	Normal working day	Yes
24.12.-26.12.2024	Tuesday - Thursday	Christmas	No
27.12.2024	Friday	Normal working day	Yes
30.12.2024	Monday	Normal working day	Yes
31.12.2024	Tuesday	New Year's Eve	No
1.1.2025	Wednesday	National holiday  (New Year)	No

 

Throughout the upcoming season, we deliver and weigh packages as you are used to - on weekdays yes, on holidays and weekends no. The only exception is New Year's Eve - Tuesday 31.12.2024 is our day off. From Thursday 2.1.2025 we are here for you again, in full force and under normal operation (collection and delivery of parcels and IT hotline).

 

Are you planning a holiday or will you be changing your opening hours? 

If you will be temporarily closing your shop, please set it up in MyParcelshop in the Holidays section by:

• For short-term holidays (1-2 days), please enter only one or two days in advance.
• Longer holidays (3 days or more) please enter at least one week in advance

This is the best way to let us and your customers know when they can count on you.

If you are going to change the opening hours, please send us a simple message via the "Communicator" in the MyParcelshop app.  The shipment after the storage time will automatically appear in the MyParcelshop app in the section Handing over to the driver and in the section Warehouse you will see the information Waiting to be picked up by the driver.

 

Do you have a backlog of unclaimed parcels

Return unclaimed parcels to our drivers after the storage period (7 days). This will free up space in your store for other shipments.

 

Want to make sure you don't miss anything?

Keep up-to-date with the latest information on our website, social networks Facebook, Instagram or LinkedIn or ongoing email communication.

 

With us you have Christmas under control.

PPL team