Frequently asked questions

Please refer your customers and recipients to Chat or to our web form. 

Please contact our IT Help.

Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.

To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.

News

PPL překladiště

6. 10. 2024| About us

International ground transportation as one of the keys to successful e-shop expansion

PPL offers fast, efficient and reliable international shipping thanks to its affiliation with parent company DHL.

Přehled změn ve smluvních podmínkách PPL | od 1.11.2024

1. 10. 2024| News

Přehled změn ve smluvních podmínkách PPL

Rádi bychom vás informovali o změnách u Všeobecných podmínek doručování zásilek, Produktových podmínek a Reklamačního řádu. Všechny změny jsou účinné od 1.11.2024.

Restriction of PPL services due to extensive flooding | PPL CZ

15. 9. 2024| News

Update on flood-related parcel delivery

(Update 30.9.2024) Details on the situation at our depots, transport options and available PPL pick-up points and boxes can be found in this article.