Frequently asked questions
Please refer your customers and recipients to Chat or to our web form.
Please contact our IT Help.
Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.
To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.
News
13. 3. 2025| About us
SvětAndroida: Have you tried the playful PPL app?
It turns the boring business of sending parcels into an adventure, offering discounts and rewards.
28. 2. 2025| News
Overview of Changes to PPL’s Contractual Terms and Conditions
This is to inform you of changes to the PPL Product Terms and Conditions and the new method of calculating the fuel surcharge. All changes are effective from 1 April 2025.
24. 2. 2025| About us
hn.cz: PPL celebrates 30 years on the market. Plans record-breaking anniversary year
Originally focused on business-to-business transport, today it is one of the largest transport companies in the Czech Republic. In three decades, it has expanded its services across borders and this year aims to surpass 69 million deliveries.