Frequently asked questions

Please refer your customers and recipients to Chat or to our web form. 

Please contact our IT Help.

Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.

To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.

News

PPL van

18. 2. 2025| News

Fuel surcharge

For the month of March 2025, the fuel surcharge is 12.0 %.

Petr Horák

13. 2. 2025| About us

He runs the company even though Dad sold it. And five boxes in a row? Shocking, looks like a circus, says PPL boss

He was looking for some extra income while studying, so he went to help his dad. He used to spend eight hours a day at the photocopier, now he's the boss of PPL. It's not a family business anymore.

We have obtained ISO 27001 certification | PPL CZ

13. 2. 2025|

We meet international standards for information security management

Our clients and customers can be assured that the security of the data we process is of an appropriate level.