Frequently asked questions
Please refer your customers and recipients to Chat or to our web form.
Please contact our IT Help.
Use the option of alternative verification directly in the myParcelshop application, namely in the “Handover of shipment to recipient” operation (the button at the bottom of the screen where shipment PINs are entered). Alternatively contact IT Help.
To free the memory on your phone, you need to clear the phone's cache in its settings. Alternatively, restart the cell phone to clear the cache thoroughly.
News
Giving presents to children for Christmas
This year, in cooperation with the non-profit organization Dejme dětem šanci, we fulfilled Christmas wishes for children from the orphanage.
Gifts in parcelboxes are more secure
Petr Horák, CEO of PPL, explains the behind-the-scenes operations of the transport company during the peak Christmas season. In the interview, he shares his experience with parcel delivery, describes the growing interest in parcelboxes that are changing the way we ship, and discusses investments in innovations such as solar boxes.