To make sure that your shipment can be accepted for transport and to prevent damage, go to the Properly Packed Shipment section, where you will find all the criteria. The goods must be packed in a cardboard box and sufficiently secured against damage.

You can find what shipments can’t be sent via PPL in the General Terms and Conditions for Delivering PPL Shipments in the Prohibited Shipments section. Unfortunately, if prohibited items are being sent, the shipment may be excluded from transport and destroyed at the sender’s expense. If sending the shipment causes any damage to the property of PPL CZ or third parties, such costs may be charged to the sender.

For a one-time shipment, it is possible to fill in the Parcel for you form or through mobile app mojePPL and select the option Pick-up by a driver with a surcharge of CZK 60, or hand over the shipment at any PPL Parcelshop or PPL Parcelbox. List of all PPL pick-up points can be found on the map.

You can find your nearest PPL Parcelshop, PPL Parcelbox or third party box on a map.

If you require a refund for one of the above reasons, you can do by using our chatbot. Click on the chat icon in the bottom right corner and type "Refund shipping for Package for you" in the message. The chatbot will guide you through the shipping refund form, which it will then send to customer service for processing. Your payment will be refunded within 7 calendar days.

If the parcel is not submitted within 15 days of ordering the Parcel for you service, the parcel will be cancelled and the money will be refunded to your bank account.