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If you are sending a one-off parcel, use our Parcel for you service, where you will find all the information on how to send the shipment conveniently. You can also send a parcel in our mobile app mojePPL.

If you are our contractual customer, you need to have generated export label series (via customer service) in order to create a label and order a driver collection in your web application.

Don’t forget to fill in the list of foreign shipments for the shipment. For sending shipments to countries outside the EU, you also need to enclose documents for customs clearance. The list of required documents can be found in the International Parcel Transport section.

If you are sending a one-off parcel, use our Parcel for you service, where you will find all the information on how to send the shipment conveniently. You can also send a parcel in our mobile app mojePPL.

If you are our contractual customer and send multiple shipments, you can order a driver collection in your web application or arrange regular collections with us. Write to us in Chat – we’ll be happy to help you.
 

To make sure that your shipment can be accepted for transport and to prevent damage, go to the Properly Packed Shipment section, where you will find all the criteria. The goods must be packed in a cardboard box and sufficiently secured against damage.

For the proper delivery of your shipment, please follow the instructions below. It is important to place the label correctly on the shipment. See the manual for how to stick the label correctly.

The PPL CZ Terms and Conditions can be found here.

You can track you shipment in our app mojePPL or on our website, enter the 11-digit shipment number here. 

If no unexpected event occurs, foreign shipments are transported to the Czech Republic within 2–5 working days after they were collected abroad.

You can track you shipment in our mobile app mojePPL or on our website.

A COD shipment can be paid not only in cash but also by payment card. There is no charge for the recipient for this service. You can pay with all common payment cards issued in the Czech Republic. If you decide to pay in cash, please prepare the exact amount for the COD shipment.

You can also pay for your shipment in advance in our mobile app mojePPL.

  1. Press the Activate Keyboard button
  2. Press the button with the number 2
  3. Scan the QR code or enter the parcel number
  4. Confirm the email address
  5. Select the box size on the keypad S, M or L
     

    BOX   

    WIDTH   

    HEIGHT

       DEPTH

    S

    39

    8

       64

    M

    39

    19

       64

    L

    39

    41  

       64
  6. The door of your box will open to accommodate your shipment
  7. Insert the parcel and close the box door

Download instructions

  1. Press the Activate Keyboard button
  2. Press the button with the number 1
  3. Enter the PIN to pick up the parcel
  4. The door to your parcel box will open
  5. Close the box door when you have collected your parcel

Download instructions

As soon as the driver delivers the parcel to an AlzaBox, you will receive a text message and an e-mail with a PIN code for collection. You can also find the PIN for collection in the mojePPL mobile app. This code is entered on the display located by the AlzaBox. After entering the code, the door of the box containing your consignment will open. 
If the consignment is for payment on delivery, the price must be paid in advance via the online payment gateway. Payment is possible via the mojePPL mobile app or via a link we will send you in a text message and e-mail. 
 

Payment on delivery can only be handled by contactless payment in advance using the mojePPL app or via a link that we will send you in the text message notification and e-mail.

Please note that cash and card payments are not possible at an AlzaBox. The terminal built into AlzaBox is only for Alza customers.

You can collect your parcel for 48 hours from the date of delivery. You will be informed about the delivery process via text message, e-mail or the mojePPL mobile app. Please collect your parcel as soon as possible to free up boxes for other interested parties.

You can track the movement of your parcel in our mojePPL mobile app or on the website. You will receive a notification e-mail once the parcel has been accepted for transport. You will then receive a text message and an e-mail when the parcel is ready for collection. 

After the storage period has expired, the consignment will be returned to the sender. Repeat delivery is not possible.

AlzaBoxes are used only for the delivery of parcels to final recipients. However, you can submit your parcel for transport at one of our PPL pick-up points. You can find your nearest pick-up point HERE. 

Please be assured that Alza does not obtain any personal data about customers. The only information they receive from us are the dimensions of the consignments and the tracking numbers.

Yes. Only one shipment belongs to each box in the PPL Parcelbox.

PPL Parcelboxes have a continuous operation 24/7. In PPL Parcelboxes only payment by card is possible.

These dimensions apply only to PPL Parcelboxes, not to third-party boxes.

The PPL Parcelshop, PPL Parcelbox or third party box option can only be used for delivering shipments for natural persons (also cash on delivery).

Select the PPL Pick-up point establishment for delivery in the e-shop cart.

If the e-shop you have chosen doesn’t yet offer this option, go to change of shipment delivery where you can change the place of delivery to a PPL Pick-up point after entering the shipment number and PIN. 

PPL Parcelshops are not always equipped with a payment terminal so it is necessary to prepare cash.

PPL Parcelshops or Parcelbox can be used by anyone to drop off their parcel, regardless of whether they have concluded a forwarding contract with PPL CZ. If you are sending a one-off shipment, you can drop it off at any PPL Parcelshop or PPL Parcelboxes  A map of all Parcelshops and Parcelboxes can be found here.

Do you want to return a shipment to the sender? If you use the Return service, please follow the instructions inside the shipment. Put the return label which is part of the delivered shipment on the parcel and then bring the parcel to any PPL Parcelshop or PPL Parcelbox If you return goods from more than one shipment, always use only one return label.

To make sure that your shipment can be accepted for transport and to prevent damage, follow the instructions in the Properly Packed Shipment section. In the event of incorrect packaging, the shipment may be refused for transport.

A PPL Parcelshop
Is a place (a shop, an establishment operated by an independent entrepreneur) which, in addition to its core business, allows you to drop-off and pick-up PPL parcels. The parcel can be picked up or dropped off at any time during the opening hours of the PPL Parcelshop by anyone who has the PIN to pick up the parcel.

A PPL Parcelbox
Is a self-service pick-up and drop-off box. It offers non-stop operation and intuitive controls. Payment can only be made by card and you will need a PIN to pick up your parcel.

Third Party Boxes
Are a self-service pick-up boxes. It offers non-stop operation and intuitive controls. Payment can only be made by card in advance by mobile app mojePPL or website and you will need a PIN to pick up your parcel.

If you have chosen direct delivery to the PPL Pick-up point, you will receive an SMS and an email where you will be informed about where the shipment is stored and at what times it can be picked up, and where you will also be provided the PIN for pick-up. A map of all PPL Pick-up points can be found here.

If the driver doesn’t reach the recipient at the address during the first delivery, the shipment may be stored at the nearest pick-up point.

You can pick up your parcel within 7 calendar days of receipt at the PPL Parcelshop. Please note that on the 7th day it may be handed over to the driver during the day and returned to the sender.

The storage time of the shipment is a maximum of 72 hours in the case of PPL Parcelbox, in the case of a third-party box it is a maximum of 48 hours from the receipt of the SMS/email. 

To pick up your parcel, you need the PIN sent in the relevant email and SMS message.

If you are unable to come to the PPL Pick-up point in person, it is possible to provide a PIN for pick-up to any person who is able to pick up the shipment for you.

You can find your nearest PPL Parcelshop, PPL Parcelbox or third party box on a map.

If you require a refund for one of the above reasons, you can do by using our chatbot. Click on the chat icon in the bottom right corner and type "Refund shipping for Package for you" in the message. The chatbot will guide you through the shipping refund form, which it will then send to customer service for processing. Your payment will be refunded within 7 calendar days.

If the parcel is not submitted within 15 days of ordering the Parcel for you service, the parcel will be cancelled and the money will be refunded to your bank account.

You can pick up a shipment with damaged packaging from the driver, but you must enter the information about damage in the driver’s scanner.

If you have received a shipment whose contents are damaged and the packaging didn’t show any signs of damage upon receipt, it is necessary to report the complaint via the web form within 7 calendar days of delivery of the shipment. To fill in the form, you will need photos of the shipment, contents, filling and packaging, including all labels that are on the parcel, and, as the case may be, also prepare a sales invoice.

In the event that a consumer dispute arises between PPL CZ s.r.o., K Borovému 99, Jažlovice, 251 01, Říčany, Company ID No.: 25194798, File. no. C 105858 maintained by the Registry Court in Prague (hereinafter referred to only as “PPL”) and a customer who is a consumer pursuant to Act No. 634/1992 Coll., on Consumer Protection, as amended, which cannot be resolved by mutual agreement, the consumer may submit a proposal for out-of-court resolution of such dispute to the designated entity for out-of-court resolution of consumer disputes, which is:

  • The Czech Telecommunications Office, with registered office at Sokolovská 219, Prague 9, postal address: P.O. Box 02, 225 02 Prague 025, www.ctu.cz , in case of disputes concerning postal services, and
  • The Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 15, 120 00 Prague 2, email address: adr@coi.cz, website: www.coi.cz , in case of disputes concerning other services provided by PPL

Consumers can also use the online dispute resolution platform set up by the European Commission at: Dispute resolution

Please send us your complaint via the web form. We’ll deal with your complaint as soon as possible.

Please send us your complaint via the webform or use Chat. We’ll be happy to resolve any complaints you might have. 

Complaints are always settled with the consignor. The shipment recipient lodges a complaint with the shipment sender. The time limit for settling a complete documented complaint is 30 days.

Would you like to become a contractual customer? Click here to contact us via Chat online.
Our sales representative will contact you within 3 working days after you send a request.
Thank you for your interest. We look forward to our future cooperation.

Are you interested in becoming a PPL Parcelshop? Find out what benefits you can get by cooperating with PPL and what conditions need to be met here. Just fill in the online form, and we’ll contact you within 5 working days at the latest.

Are you interested in becoming a PPL driver? Use the map to choose the location in which you would like to work and then contact us via the form. Write us a few words about yourself and attach your CV. 

Are you interested in becoming a member of the PPL team? Explore our vacancies, and if you find any of the offers attractive, contact us via the form, writing us a few words about yourself and attaching your CV.

Zajímá mě

I am interested in

Complaints are always settled with the consignor. The shipment recipient lodges a complaint with the shipment sender. The time limit for settling a complete documented complaint is 30 days.

Customs clearance is required for shipments outside the EU (to the UK, Norway and Switzerland). We will be happy to help you with this. 
What documents do we need from you to clear customs for you? If you are starting to ship outside the EU, you need to have an EORI number. 
We will sign a Power of Attorney for Direct and Indirect Customs Representation and additional information together before you send your first shipment. 

Documents required for customs clearance: 

•  The detailed content of the shipment is a document in txt, format that contains a brief description, HS code, number, unit (piece, litre...), value, weight and country of origin of the goods. A more detailed description of how to fill in the goods description document can be found here. An example of a detailed description document can be found here.

•  Invoice for goods in PDF format (document name e.g. 22005509666_invoice).

•  Export layout in PDF format (document name e.g. 22005509666_layout) can be found here: export layout

Please do not forget to complete the declaration of origin for the invoice. Without this declaration, the duty exemption cannot be claimed. 

Sample declaration:
The exporter of the products covered by this document* declares that, except where otherwise clearly indicated, these products are of ... preferential origin.                                                       
(Name of the exporter):

*For consignments from the EU to the UK, an exporter reference number (your REX number) is only required if the value of the consignment exceeds EUR 6 000

Documents must be sent electronically to b2b@ppl.cz before shipments are released for transportation.

Shipments are always paired with your email address and therefore need to be verified. This will prevent unnecessary misunderstandings when communicating and delivering your parcels.  

 

When sending a parcel via the Parcel for You service, you can pay for the shipping directly in the app, using a credit card via the payment gateway. For the payment gateway, you can choose to pay with Google Pay or Apple Pay.  

If you have ordered a COD shipment, you can simply pay the COD in the app before the shipment is delivered.  

The mobile app is available for both Android and iOS mobile devices.  

Download for Android here: 

Download for iOS here: 

 

Please check the operating system version on your device. You can only download the myPPL app if you have the following operating system versions:  

Android - operating system 8.0 Oreo and above 

iOS - iOS 15 operating system and above 

We deliver to the delivery address at the first lockable door. The driver is not obliged to take the package upstairs.

If we cannot reach the consignee, we store the parcel at the nearest available PPL Parcelshop, where it waits for the recipient for 7 calendar days, or to the nearest PPL Parcelbox, where the storage time of the shipment is a maximum of 72 hours and in the case of a third-party box is a maximum of 48 hours.

Find a map of all PPL pick-up points here.

In case of impaired road access, the driver offers the recipient delivery to an alternative address or the nearest delivery point.

Please note that PPL is unable to deliver to P.O. Boxes.

If you have chosen direct delivery to the PPL Pick-up point, you will receive an SMS and an email where you will be informed about where the shipment is stored and at what times it can be picked up, and where you will also be provided the PIN for pick-up. A map of all PPL Pick-up points can be found here.

If the driver doesn’t reach the recipient at the address during the first delivery, the shipment may be stored at the nearest pick-up point.

You can pick up your parcel within 7 calendar days of receipt at the PPL Parcelshop. Please note that on the 7th day it may be handed over to the driver during the day and returned to the sender.

The storage time of the shipment is a maximum of 72 hours in the case of PPL Parcelbox, in the case of a third-party box it is a maximum of 48 hours from the receipt of the SMS/email. 

To pick up your parcel, you need the PIN sent in the relevant email and SMS message.

If you are unable to come to the PPL Pick-up point in person, it is possible to provide a PIN for pick-up to any person who is able to pick up the shipment for you.

AlzaBoxes are used only for the delivery of parcels to final recipients. However, you can submit your parcel for transport at one of our PPL pick-up points. You can find your nearest pick-up point HERE. 

After the storage period has expired, the consignment will be returned to the sender. Repeat delivery is not possible.

These dimensions apply only to PPL Parcelboxes, not to third-party boxes.

The most convenient way to pay COD for your parcel is online, using the mojePPL mobile app or via the link you will receive in the email. For some types of PPL Parcelbox, you can also pay COD for your parcel via the payment terminal located under the touchscreen of the box. Cash payment is not possible.

If you want to know the possibilities of the PPL Parcelbox in advance, please check its details in the map of pick-up points in the mojePPL mobile app or on the PPL website.

Please be assured that Alza does not obtain any personal data about customers. The only information they receive from us are the dimensions of the consignments and the tracking numbers.

PPL Parcelboxes have a continuous operation 24/7. In PPL Parcelboxes only payment by card is possible.

The PPL Parcelshop, PPL Parcelbox or third party box option can only be used for delivering shipments for natural persons (also cash on delivery).

Select the PPL Pick-up point establishment for delivery in the e-shop cart.

If the e-shop you have chosen doesn’t yet offer this option, go to change of shipment delivery where you can change the place of delivery to a PPL Pick-up point after entering the shipment number and PIN. 

PPL Parcelshops are not always equipped with a payment terminal so it is necessary to prepare cash.

  1. Press the Activate Keyboard button
  2. Press the button with the number 2
  3. Scan the QR code or enter the parcel number
  4. Confirm the email address
  5. Select the box size on the keypad S, M or L
     

    BOX   

    WIDTH   

    HEIGHT

       DEPTH

    S

    39

    8

       64

    M

    39

    19

       64

    L

    39

    41  

       64
  6. The door of your box will open to accommodate your shipment
  7. Insert the parcel and close the box door

Download instructions

You can collect your parcel for 48 hours from the date of delivery. You will be informed about the delivery process via text message, e-mail or the mojePPL mobile app. Please collect your parcel as soon as possible to free up boxes for other interested parties.

You can track the movement of your parcel in our mojePPL mobile app or on the website. You will receive a notification e-mail once the parcel has been accepted for transport. You will then receive a text message and an e-mail when the parcel is ready for collection. 

As soon as the driver delivers the parcel to an AlzaBox, you will receive a text message and an e-mail with a PIN code for collection. You can also find the PIN for collection in the mojePPL mobile app. This code is entered on the display located by the AlzaBox. After entering the code, the door of the box containing your consignment will open. 
If the consignment is for payment on delivery, the price must be paid in advance via the online payment gateway. Payment is possible via the mojePPL mobile app or via a link we will send you in a text message and e-mail. 
 

A PPL Parcelshop
Is a place (a shop, an establishment operated by an independent entrepreneur) which, in addition to its core business, allows you to drop-off and pick-up PPL parcels. The parcel can be picked up or dropped off at any time during the opening hours of the PPL Parcelshop by anyone who has the PIN to pick up the parcel.

A PPL Parcelbox
Is a self-service pick-up and drop-off box. It offers non-stop operation and intuitive controls. Payment can only be made by card and you will need a PIN to pick up your parcel.

Third Party Boxes
Are a self-service pick-up boxes. It offers non-stop operation and intuitive controls. Payment can only be made by card in advance by mobile app mojePPL or website and you will need a PIN to pick up your parcel.

Payment on delivery can only be handled by contactless payment in advance using the mojePPL app or via a link that we will send you in the text message notification and e-mail.

Please note that cash and card payments are not possible at an AlzaBox. The terminal built into AlzaBox is only for Alza customers.

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